Delivery & Returns
Delivery
Domestic
We ship all domestic orders via Australia Post eParcel which offers a 1-3 business days service. To see the anticipated delivery service for your location, please click here.
All orders placed before 2pm are shipped that afternoon, or the following business day if purchased on the weekend or a public holiday.
Shipping is charged at a flat rate of $12 and all orders over $300 receive complimentary shipping.
All deliveries must be signed for upon arrival. If you are not available, Australia Post will leave your parcel at the closest Australia Post Office. Unfortunately we do not offer an "Authority To Leave" option.
Please be advised that there may be a delay of 1 - 2 business day delay during extremely busy periods, such as sale.
Same Day Delivery Policy
Select same day delivery to receive your order on the same day which you have placed it. This service is available to select Sydney postcodes for products which are in stock at our central distribution centre. This service is available for orders placed between 12.01am and 12.00pm AEST Monday to Friday at a flat rate of $20 per order. If your order is eligible for the Same day delivery option it will be displayed to you at checkout. For orders using same day delivery, customers will receive an email on dispatch and are able track their delivery by contacting our customer care team via live chat, email or phone.
Same day shipping is currently available to the following postcodes
2000, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2088, 2089, 2090, 2110, 2111, 2112, 2113, 2114, 2127, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2143, 2144, 2150, 2162, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2228, 2229, 2230, 2283
Click and Collect
Click & Collect allows you to order online and pick up your purchase for FREE from a CAMILLA AND MARC Boutique. This option will become available upon placing your order at checkout.
If you placed a click and collect order before 2pm you will be able to collect your order on the same day. Please wait for our team to get in touch with you to confirm it is ready to collect. Any orders placed after 2pm will be ready the next day.
International
| UPS Worldwide Express |
2-3 business days for orders made before 2pm AEST |
| UPS Express Saver | 3-5 business days for orders made before 2pm AEST |
All orders over $300 AUD receive complimentary shipping.
Shipping prices are set by UPS and are quoted at the checkout.
Our international shipping prices includes custom duties and taxes; customers are not charged upon delivery.
All deliveries must be signed for upon delivery and we do not offer an "Authority To Leave" option.
Please be advised that there may be a delay of 1 - 2 business days during extremely busy periods, such as sale.
We ship to the below locations
| Austria Belgium Canada China Denmark France Germany Hong Kong SAR China Italy Kuwait Japan |
Malaysia Netherlands New Zealand Singapore Spain Sweden Switzerland South Korea Taiwan United Kingdom United States |
Returns
We offer returns and exchanges on full priced items purchased online subject to the following conditions:
- The garment is returned within 14 days of receiving your order.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
Exceptions:
- Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty.
- Jewellery: Due to hygiene reasons, we do not accept returns for earrings.
- Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.
- Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged.